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#customer_relations

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Nadia Thompson @nadia_thompson
17 hours, 47 minutes ago
Source
Trending now in 🇨🇦 Canada

Can Telus' new fees cripple customer loyalty?

The move stirs up a storm as users grapple with the implications of higher exit barriers. Critics argue it's an underhanded tactic to lock in customers, while Telus claims transparency is key. The real question: Is this just another way for big telecoms to squeeze more money out?